Nelia

Legal

Data Deletion

Last updated: 10 Nov 2026 · Version: 1.5

Nelia (operated by Aegis Bridge Ltd, UK company no. 16436462) only accesses Facebook, Instagram, Threads and YouTube data from accounts that a customer has connected to Nelia (and, for YouTube, public channels a customer chooses to track), and only to provide sentiment analytics to that customer.

How to delete your data

  1. Disconnect your account: in Nelia, open your project’s Settings → Access → Data sources, choose the source (Facebook, Instagram, Threads or YouTube) and click its Disconnect button. This immediately stops all further data access for that source.
  2. All data collected from that account (posts, comments, replies and derived analytics) is permanently deleted from our systems immediately on disconnection — and in every case within 30 days.
  3. You can also remove Nelia’s access from your side at any time: on Facebook, go to Settings → Business integrations; on Instagram or Threads, go to Settings → Website permissions / Apps and websites; for YouTube, remove Nelia in Google’s security settings (we then delete the data at our next check, always within 7 days).

To request deletion by email, or to confirm that your data has been deleted, contact office@nelia.uk with the name of the account concerned. We will confirm deletion within 30 days.

Content that is deleted on Facebook, Instagram or Threads is also removed from Nelia when we next sync. YouTube videos that are deleted or made private are removed, with their comments, at our weekly check. YouTube comment text is removed from Nelia within 28 days of collection in any case.

YouTube commenters: to have your comments removed from Nelia, email office@nelia.uk with your YouTube channel link. We delete them from every Nelia project within 7 days.

See our Privacy Policy for more details.